MarginBundleMarginBundle
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Support center

MarginBundle Support

A practical support path for merchants using MarginBundle to launch and measure margin-aware offers.

  • Setup help
  • Billing guidance
  • Data questions
Diagnostic context

Include your shop domain, plan or billing status, and the relevant offer, product, customer group, discount, or referral ID when available.

Storefront issues

For storefront issues, include a screenshot, theme context, product URL, and steps to reproduce.

Safe handling

For billing or privacy questions, include enough context for us to route the request safely.

Live chat

Talk to support from this page

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  • Fast responses
  • Public fallback
  • Safe context
Contact

How to contact support

Use this page as the public support destination for the current MarginBundle deployment. If your App Store listing or merchant agreement provides a dedicated email or form, use that channel and include the details below.

Diagnostic details

What to include

  • Shop domain and staff contact
  • Current plan, billing status, or Shopify confirmation context
  • Offer, product, customer group, discount, experiment, or referral ID when relevant
  • Screenshot, product URL, theme name, and reproduction steps for storefront issues
  • Whether the issue affects setup, publishing, checkout discounts, analytics, billing, or data handling
Support scope

Common support topics

  • Onboarding, product sync, product cost readiness, and first offer setup
  • Bundle, add-on, quantity discount, and customer group promotion publishing
  • Shopify Discount Function behavior and checkout discount confirmation
  • Storefront widget installation, theme display, and app proxy behavior
  • Recommendations, attribution, analytics, experiments, referrals, and reporting
  • Shopify Billing confirmation, cancellation, downgrade, and plan changes
  • Privacy requests, uninstall behavior, and Shopify privacy webhook questions
Process

What happens next

Support will review the merchant context, reproduce the issue when possible, and respond with setup guidance, next diagnostic steps, or a product fix path. Avoid sending secrets, access tokens, private keys, or full customer exports in support messages.